bet 5 Privacy Policy – How Your Personal Data Is Handled on Our Platform

When you register and use the bet 5 platform, we collect certain personal information that is necessary to operate your account and deliver our services. This includes your full name, date of birth, email address, mobile number, and payment details such as your GCash or Maya account information. We also collect technical data such as your IP address, device type, browser, and session activity logs to help us maintain platform security and improve performance. All data collection is carried out in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. We only collect information that is directly relevant to providing you with a safe, functional, and compliant gaming experience. You will always be informed of what data is being collected at the point of registration and through this Privacy Policy.

How We Use Your Information

The personal data we collect is used primarily to verify your identity, process deposits and withdrawals, and maintain the security of your account. We also use your information to comply with our legal and regulatory obligations, including age verification and anti-money laundering checks required under Philippine gaming regulations. Your contact details may be used to send you important account notifications, security alerts, and updates about changes to our platform policies. We do not use your personal data for unsolicited marketing without your explicit consent. Aggregated and anonymised data may be used internally to analyse platformusage trends and improve our services, but this data cannot be traced back to any individual user.

Data Sharing and Third Parties

bet 5 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud hosting providers — but only to the extent necessary to deliver those services. All third-party partners are contractually required to handle your data in accordance with applicable Philippine data protection laws and our own privacy standards. We may also disclose your information to government authorities or regulators when required to do so by law, court order, or in connection with an investigation into fraud or illegal activity. We will never share your data with third parties for their own marketing purposes without your prior written consent. Any data shared with third parties is limited to the minimum amount necessary to fulfil the specific purpose for which it is shared.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering regulations. After the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request the deletion of your account, we will process your request in accordance with our legal obligations and notify you of the outcome within a reasonable timeframe. You may contact our support team at [email protected] to submit a data deletion or access request at any time.

Your Rights Under Philippine Data Privacy Law

As a data subject under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, the right to access a copy of the data we hold about you, and the right to correct any inaccurate or incomplete information. You also have the right to object to the processing of your data in certain circumstances, the right to erasure or blocking of data that is no longer necessary or has been unlawfully processed, and the right to data portability where technically feasible. To exercise any of these rights, please contact our support team at [email protected] with your request and we will respond within the timeframe required by law. bet 5 takes all data rights requests seriously and will never penalise you for exercising your rights under applicable law.

Cookies and Tracking Technologies

The bet 5 platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and help us understand how players interact with the platform. Essential cookies are required for the platform to function correctly and cannot be disabled. Optional analytics cookies help us identify areas of the platform that can be improved, but these are only activated with your consent. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect the functionality of the platform. For more information about the specific cookies we use, please contact our support team.

Security Measures

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission using SSL/TLS protocols, secure storage of sensitive information, and strict access controls that limit who within our organisation can view your personal data. Our platform undergoes regular security assessments to identify and address potential vulnerabilities. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine regulatory authority within the timeframe required by law. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your bet 5 account and to keep your login credentials confidential.

Changes to This Privacy Policy

bet 5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or through a prominent notice on the platform before the changes take effect. The date at the top of this page will always reflect when the policy was last updated. Continued use of the platform after any changes have been published constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact our support team to close your account. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.